FAQ's

DELIVERY & RETURNS

How long will my order take to deliver? 

Orders are currently typically taking 5 - 7 working days to be dispatched after you have placed your order.  

We do not unfortunately offer an express delivery at the moment.

We design, make and package every order in house in our studio in Essex. We'd love to offer a quicker turnaround, but unfortunately due to the nature of how we operate we are unable to at this time. 

How much does it cost to deliver my order?

ORDERS OVER £50
We offer free postage & packaging to all orders over £50 as standard. 

ORDERS UNDER £50
For orders less than £50 our postage and packing charge is a flat £3.85, no matter how much you order. We send all our packages with Royal Mail, second class service. 

INTERNATIONAL DELIVERY 

We are not currently offering international delivery.  Apologies for any inconvenience.  

Do you accept returns?

Absolutely! We offer a 7 day 'no quibble' guarantee.

In the highly unlikely event that you are not totally satisfied with your order you can of course return it to us within 7 days for a full refund.

Unfortunately personalised items cannot be returned for a refund unless there is a fault or an error has been made by us in our studio.

Please note the order must still be in its original packaging and condition it arrived to you in, for example, unworn/washed.  Please ensure you obtain proof of postage of your parcel as we cannot be liable for parcels lost in transit. We do not cover the cost for you to return your parcel, this will be at your expense, unless the fault was made by us.